phone
Customer Relations
1-800-519-1511US · Monday–Friday, 9 a.m.–8 p.m. ET
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
Company sourceSource reviewed 2026-09-26
Journeys & vehicle hire
CarMax
Company websitecarmax.com
PUBLISHED COMPANY CONTACTTOLL-FREE
GO DIRECTLY TO THE COMPANYCall CarMaxAll contact options
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
Company sourceSource reviewed 2026-09-26
Toll-free in the listed region. Mobile airtime and international charges may apply.An independent reference. Birch Waypoint is not CarMax’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
CHOOSE A CHANNEL
4 listedContact routes for CarMax
A request to CarMax is easier to direct when you can name the transaction or product involved. Use the original seller’s process when it is responsible for the booking. The business receiving the request determines its own handling process.
phone
Car buying, selling and shopping
1-833-538-2913US · Monday–Saturday, 9 a.m.–9 p.m.; Sunday, 11 a.m.–10 p.m. local time
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
Company sourceSource reviewed 2026-09-26
help
website
MAKE YOUR ENQUIRY COUNTA few details.
A few details.
A clearer conversation.
Keep private account information for the company’s secure channel.
- 01
Check the pickup point and scheduled time in the current confirmation.
- 02
Use the original seller’s process when it is responsible for the booking.
- 03
Keep a vehicle-rental agreement distinct from a reservation confirmation.
COMMUNITY PERSPECTIVE
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Sources & corrections
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction- carmax.com/
- carmax.com/help-center